Experience

Apr 2021 - Feb 2023 Senior Machine Learning Engineer at OCXCI

– Developed 7Bytes, a dynamic survey platform using NLP for real-time market research.
– Enhanced client experience through customized surveys with advanced analytics, including hypothesis testing, correlation analyses, and predictive modeling.
– Spearheaded Soux, a smart contact center utilizing AI-driven chatbots and voicebots to optimize omni-channel communication.
– Developed and deployed ML and NLU algorithms to improve efficiency in inbound and outbound interactions.
– Contributions led to winning the “Startup of the Year” award in the “Digital Transformation” category at ANDICOM 2022.
– Achieved over 98% revenue growth in 2022 and secured contracts with 20 top Colombian clients.

Apr 2021 - July 2022 Leader of AI & Data Science at OFFCORSS C.I. HERMECO

– Led a computer vision project to measure store traffic, deploying and customizing YOLO for over 100 stores.
– Utilized calibration techniques and real-time data processing, achieving over 90% accuracy and a 15% performance improvement over the previous provider.
– Designed, led, and executed the company’s BI strategy using Power BI.
– Founded, recruited, and managed a dedicated data and AI team, driving innovation and growth.
– Directed HR Analytics to analyze employee performance and sentiment, enhancing workforce management and well-being.

June 2020 - Apr 2021 Data Scientist at OFFCORSS C.I. HERMECO

– Awarded the “Innovation and Improvement” accolade at the 2021 Recognition Event for contributions in technological innovation and business process enhancement.
– Created, programmed, and implemented chatbots and voicebots, significantly enhancing customer experience, tripling channel sales, and reducing costs by 75%.
– Developed and maintained Power BI dashboards and reports for continuous performance monitoring.
– Implemented Machine Learning and NLP models to establish a new customer-to-company information flow, enabling data-driven decisions.

March 2020 - June 2020 Data Scientist and Statistician at Igerencia: The Data Company

– Enhanced the “Payara” product by developing and integrating an AutoML classification module.
– This module analyzes data and selects optimal algorithms such as k-NN, SVM, random forests, XGBoost, and neural network architectures to achieve superior results with minimal
user intervention.
– Built an SAP Analytics Cloud dashboard for Solla S.A., implementing advanced data visualisations and interactive analytics to deliver actionable business insights.