Experience

Jan 2024 - Present Solutions Architect at Cover-More Group

– Comprehensive AWS Monitoring Dashboards: Designed end-to-end AWS monitoring solutions with Application Performance Management (APM) and
logging level insights.
– Optimized AWS Landing Zones: Implemented and reviewed best practices for AWS Landing Zones, resulting in secure, scalable, and efficient cloud
environments.
– Seamless Data Centre Migrations: Led architecture reviews and designs which resulted in successful data center migrations, including firewall reviews
and data transfers, ensuring minimal disruption.
– AWS Architecture Documentation: Captured and documented our AWS architecture from high-level Organizational Units (OUs) to Virtual Private
Clouds (VPCs).
– Effective Team Training: Trained technology teams on architecture and best practices.
– Enhanced Resilience and Automation: Identified AWS resilience and automation improvements to increase infrastructure reliability and reduced
manual intervention.
– Efficient CI/CD Pipelines: Designed and reviewed CI/CD pipelines using GitHub and other tools, achieving streamlined, automated development processes that accelerate delivery
timelines.
– AWS & GitHub Best Practices: Conducted comprehensive best practice reviews of AWS and GitHub, ensuring our solutions are secure, efficient, and aligned with industry standards.
– Global AWS Workspaces Optimisation: Designed and optimised global workspaces for over 300 users, balancing cost-efficiency with user experience to deliver optimal solutions.
– Data Transfer Solutions: Developed automated, self-healing PaaS solutions for data transfer, replacing traditional SFTP solutions and providing robust monitoring and reporting
capabilities.
– Vendor Integration: Collaborated with vendors to integrate platforms seamlessly with organisation’s infrastructure, ensuring compatibility and maximising value.
– Architectural Documentation: Produced detailed reference architectures, designs, options papers, and transition architectures of application layers, and integrations.

June 2018 - Jan 2024 Senior Solutions Architect at inSquare Fit

– Application modernisation, refactoring c++ application to react, server less, containers, python and .net (business logic/data access).
– Solutions Architecture Designs: Responsible for solutions architecture across all layers including Cloud, Application, Networking, Platforms, and more.
– Full Stack Implementation: Led mobile and web development teams across the full stack to implement Solution Architecture.
– Cloud Infrastructure: Directed serverless cloud architecture and infrastructure teams.
– UX and IoT Design: Led UX design for mobile, web, and IoT.
– IoT PCB Design: Delivered IoT PCB that meets thermal, compliance, and other design requirements.
– IoT Connectivity: Ensured seamless connectivity between IoT devices and mobile apps with an intuitive interface.
– Feature Prioritisation: Worked closely with the business to prioritise features across UI and hardware/IoT.
– AI Solutions: Delivered AI solutions to enhance user experience and functionality.
– Coding and Security: Ensured coding met security best practices.
– Mobile App Development: Guided the mobile app development from wireframe/concept design to implementation.
– Python Development: Applied Python best practices to enhance codebase quality and performance in a fast-paced development environment.
– Streamlined data analysis and automation processes using Python, significantly improving operational efficiency.
– React Development: Led the front-end development of Single Page Applications (SPAs) using React, optimizing user experience and performance.
– Presentation and Visualization: Designed and implemented data visualization solutions using Python libraries (like Matplotlib, Seaborn, and Plotly) to present complex data
comprehensively. Automated the extraction, transformation, and loading (ETL) processes of large data sets, optimizing them for analysis and reporting.
– Developed interactive dashboards and reporting tools that enabled stakeholders to understand trends and patterns effectively.

Jan 2022 - June 2023 Director Technical Account Management at Acquia

– Leading and Overseeing Teams: Led and oversaw Technical Account Managers and Professional Services, ensuring alignment with best practices
and architectural standards.
– Collaborative Problem Solving: Worked closely with product teams to resolve customer bugs and prioritise features across APJ and the U.S.
– Strategic Project Scoping: Ensured projects were scoped correctly with agreed milestones involving architecture teams, customers, and developers, facilitating smooth project
execution.
– Documentation and Resilience: Streamlined documentation processes to ensure resilience plans were in place, improving disaster recovery and operational continuity.
– Escalation Management: Served as the point of contact for APJ escalations, providing timely and effective architectural solutions.
– Scalable Architecture Solutions: Defined solutions to scale sites that handle over 10 million users per day during major events, ensuring robust and scalable infrastructure.
– Timely Deliverables: Ensured architectural deliverables were completed on time, maintaining high standards of client satisfaction.

March 2019 - Jan 2022 Senior Solutions Architect at Trend Micro

– Build out Solution Architecture practice.
– Worked closely with founders to identify upcoming business priorities and challenges.
– Define business requirements with stakeholders to achieve business value.
– Co-created road-map and plans for over 200 clients to impement AWS cloud best practices.
– Work closely with developers to go review and implement solutions and changes.
– utilization and other people and systems using Salesforce integration with analytics tools.
– Designed integration and CI/CD solutions to implement Jenkins and other automation tools in AWS.
– Helped customers improve their security posture and compliance in NIST, E8, ISO27001/2, SOC2.

Jan 2016 - March 2019 Senior Solutions Architect at PwC Australia

– Introduced DevOps and infrastructure automation to organisation.
– Built over 50 Solution Architecture designs
– Automation was used to migrate 4000 servers and 750 applications to AWS.
– Reduced infrastructure costs by 40% total cost of ownership.
– Lead solution design teams responsible for Jenkins, Puppet, Docker, AWS,
– GCP , Azure, Kubernetes, Linux, Windows, UI, Security, APIs.

Azure
– Implementing end to end data architecture including Data lake, Data factory, Data Warehouse and NoSQL with our data science teams.
– Utilising Azure VMs, containers and PaaS.
– Ensuring 0 trust implementation of Azure for compliance and governance.
– Building Azure end to end build and release pipelines utilising app service,
VMs and containers.
– Automating Azure builds with terraform.

AWS
– Managed the deployment of applications across various AWS services, achieving high availability and fault tolerance.
– Orchestrated AWS resources such as Lambda, API, Comprehend and other AWS services to build resilient cloud infrastructures.
– Designed and built IAC within AWS using Terraform and Jenkins.
– Ensured security and scalability of AWS deployments, aligning with industry best practices and organisational requirements.
– Monitoring and improve AWS costs of AI tools, serverless and data storage. DevSecOps & Cloud Cost optimisation.

AWS for Data Analysis & Visualisation
– Leveraged AWS cloud services to deploy scalable data analytics platforms, handling vast amounts of data with high efficiency.
– Configured AWS analytics services like AWS Quicksight and AWS Glue to transform raw data into actionable insights.
– Utilised AWS Lambda in conjunction with Amazon S3 to process and visualise data in real-time.

Application modernisation
– Dependency discovery and design
– Decoupling the components of legacy applications and re-coding this into a react front end, AWS API Gateway for integration, business and logic layers can live on containers,
databases can be on PaaS.

Jan 2012 - June 2018 Lead Solutions Architect at LaseMedics

– Understanding commercial needs and requirements of our clients.
– Commercially prioritising feature requests, based on largest commercial and customer satisfaction impact methodologies.
– Working with development teams to design and plan features.
– Code reviews and QA using DevOps methodologies.
– Measuring commercial impact of new features and products.

Sentiment Analysis
– Implemented sentiment analysis solutions using Python to gain insights from social media data and customer feedback.
– Utilized NLP libraries for effective text processing, enabling accurate sentiment scoring in diverse datasets.
– Collaborated with the data science resources to refine machine learning models for sentiment analysis, enhancing predictive accuracy.
– Build sentiment analysis application that monitors zoom call transcripts and provides feedback.

Data presentation
– Spearheaded the integration of React to create dynamic and complex charts, improving the interactivity of analytical web applications.
– Collaborated with UX/UI designers to develop intuitive data visualisation interfaces, enhancing user engagement and understanding.

Feb 2015 - Jan 2016 Cloud Solution Architect at Dicksmith

– Driving DevOps efforts for our $100m SaaS website and all cloud components. Includes leading solution designs for all cloud projects and upgrades.
– Monitoring and improving performance to handle millisecond transactions across the full web stack.
– Improving database, website, code and other services performance.
– Training the team on cloud services before they are rolled out.
– Managed Cloud services including S3, EC2, MySQL, Load balancers, to scale and run in hybrid between monolithic and micro-services.
– Lead DevOps meetings and next steps for the cloud team.

2012 - 2015 Cloud Solutions Integrator at Macquarie Telecom

– Designed over fifty cloud solutions.
– Developed ISP App used by retail customers to login and check their phone usage.
– Brought private cloud compute and cloud storage services to Australia in 2011 and launching the first WAN that enables customers to embrace SaaS cloud offerings in 2015.

March 2007 - Apr 2012 Senior Developer at Service Elements

– Oversaw a technical team ensuring the seamless management of 500+ RHEL and CentOS servers, alongside maintaining robust communications with over 50 telephony companies leveraging
Asterisk VoIP solutions.

Case Management automation:
– Defining customer and internal user pain points with cases.
– Mapping business capabilities and technologies aligned to these pain points.
– Working with the businesses to identify appetite to improve those capabilities.
– Build solutions that monitored customer cases logged, pulled data from multiple data sources (ticketing system, CRM) to provide call center representative and account managers
with context.
– Automated searches through previous tickets and internal data sources (file share, internal wiki) to provide possible solution suggestions.
– Automated assignment of cases using multiple algorithms.
– Setup automatic escalations through ITIL process.
– Provided monitoring and reporting capabilities for management KPIs.

Call center automation
– Built VoIP automation to automate customers self-help using phone.
– Built online automation to help customers self-service through our portal.
– Managed network hardware inventory distribution across Australia metro and regional territories to our retail customers.

Jan 2006 - March 2007 Web Developer at Service Elements

– Designed and Introduced Fibre Optics within Perth and Sydney homes for Organisation.
– Lead a team of juniors who then developed their skills to grow their careers within SE.
– Development achieved using full stack (LAMP), Javascript/React, Python, C#, SQL.