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Rob **** Senior Business Analyst

Summary

Senior Business Analyst with over 8 years of experience in diverse sectors including Banking, Energy, Education, Telecommunication, Health, and Technology. Developed in-depth knowledge of the Software Development Lifecycle (SDLC) and delivered mobile and web projects using Scrum and Agile Methodologies.

Coordinated and executed Human-Centred Design (HCD), and Digital Customer Platforms (DCP) over the years that have been high quality, extremely impactful, and delivered on time. Achieved industry standard certifications like Microsoft Power Platform, Azure, and Dynamics 365 Fundamentals certifications. Developed a strong knowledge of Agile principles and values and Scrum Fundamentals Certified (SFC).

Experienced in requirements elicitation, and technical documentation for end-to-end systems and business processes. Managed stakeholder relationships ranging from technical to non-technical and internal to external stakeholders. Tracked implementation activities against set scope/requirements, and verified solutions delivered by third-party vendors.

SKills

AI EthicsAlgorithm DevelopmentArtificial IntelligenceDecision TreesDjangoEnsemble LearningFlaskMachine LearningPandasSoftware DevelopmentSpeech Recognition

Education

Feb 2018 - Nov 2019 Master of Business Analytics at Deakin University
Jun 2011 - Jun 2013 Postgraduate Diploma in Information Technology at ITM University
Jul 2007 - Apr 2011 Bachelor of Information Technology at Amrita University

Experience

Nov 2021 - Present Senior Business Analyst at Dialog Information Technology, Sydney

• Facilitated meetings with Government Employees, and Healthcare Professionals through Interviews and Workshops to understand the business objectives and requirements.
• Engineered a process using a Cross-functional Flow Diagram on MS Visio for Registering and allocating an ID according to the Weight and Health Status of Cattle on the Farmland Website.
• Authored the Business Requirement Document of Farmland Web Application to Identify 14 Different Data Types generated in the report provided by the Web Application.
• Coordinated UAT for McCormick Web Application to gather feedback on the website design and made necessary adjustments to improve the overall user experience.
• Implemented automation rules to automate some of the repetitive tasks and functionalities like sending a message/notification to McCormick Employees when there is an activity done by a farmer.
• Implemented Scrum Framework with 11 cross-functional team members by conducting Sprint planning, Daily stand-ups, Sprint reviews, and Sprint Retrospective, which created transparency, and adaptability by 70%.
• Coordinated with the NSW Electoral Commission web designing team to create wireframes and mock-ups of the Kentico Upgrade of their website using Figma and generated a working prototype within the first 2 months.
• Collaborated with the product teams to write Issue Types such as EPICS, User Stories, and Acceptance Criteria in the Jira Teams-managed Kanban Project which reduced the time spent on paperwork to 20 minutes from 1.5 hours.
• Created a detailed project plan and outlined the scope, timelines and resources required for the Kentico Upgrade Project using Jira Confluence, Jira Software and advanced roadmaps.

May 2020 - Oct 2021 Agile Business Analyst at NSW Health, Sydney

• Managed Advanced Roadmaps in Jira for Mental Health Recovery Project – Journi with up to 5 agile teams to help build a plan, track progress, and share information with the clinical stakeholders.
• Discovered the MHR Project business requirements and mapped those requirements to Jira configurations to implement the configurations in Jira.
• Identified and documented the purpose and structure of the Clinical Insights and Analytics (CIA) Unit’s Operational and Performance Analytics (OPA) team, providing clarity and understanding to stakeholders
• Conducted workshops with targeted stakeholders to gather information and documentation for the Business Plan, ensuring comprehensive and accurate content.
• Developed a strategic objectives section in the Business Plan, aligning the OPA team’s goals with the overall strategic priorities of NSW Health.
• Developed a priority matrix to align operational needs, limited resources, and priorities for ad hoc requests, ensuring efficient task prioritization.
• Created a standardized list of data elements to be captured for assessing additional data requests, ensuring proper alignment with the priority matrix.
• Designed an intake model to manage and prioritize work requests beyond key tasks and deliverables, improving overall workflow efficiency.
• Led the implementation of the OPA Process, ensuring accurate calculation of OPA targets and supporting the district’s resource management.

Mar 2018 - Apr 2020 Digital Business Analyst at Ecot Pty Ltd, Melbourne

• Analysed business objectives and requirements of the Ecot and translated them into a clear and actionable plan for the web development team to follow.
• Utilised Agile Scrum practices to help the team increase their velocity and mentored 5+ cross-functional team members to deliver a quality product.
• Managed Student Inclusion Project Jira Board for Issues, Product, and Sprint Backlog Management integrated Zephyr for Test Cases and utilised Jira Confluence for storing all the Business documents.
• Evaluated KPI Indicators, graphs, dashboards and reports through Power BI and Jira Insights, which increased efficiency in making valuable decisions with the organization.
• Translated business requirements into software requirements specifications including as-is and to-be business process maps and user stories.

Jul 2013 - Dec 2017 Technical Business Analyst at IBM, India

• Tested database systems and upgrades by debugging, tracking, reproducing, logging, and resolving all detected problems, according to approved quality testing scripts and procedures.
• Monitored, classified, and documented all inefficiencies or application errors of the internal and external IT systems to elicit business requirements.
• Produced training documentation in the company SharePoint portal and lead formal training of the newly onboarded IT staff members.
• Monitored progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy.
• Collaborated with teams for relevant coaching, training, and support to champion a knowledge management culture.