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Lisa ******* Senior Project & Operation Manager

Summary

Experienced project management and operations expert with more than 10 years of strong background in Lean Six Sigma, design thinking principles, and business process improvement techniques.

Proficient in data analysis and insights, with a track record of successfully delivering complex short-term and long-term projects to address critical business issues in the CPG and retail industries.

Skilled in operations management within the secondary market research domain, overseeing and optimizing the performance of operation teams to deliver efficient and effective outcomes.

SKills

Big DataDjango
AI Programmer

Education

2006 - 2008 Post Graduate Diploma in Management at Institute of Business Management and Technology
2002 - 2005 Bachelor of Science at Gangadhar Meher College

Experience

Jan 2022 - Present Senior Project & Operation Manager at Genpact

– Managed the end-to-end scoping, requirements, development, testing and implementation
– Ensured Project Management governance was completed e.g. regular status reporting, issues, risk and milestone management
– Undertook risk management on all projects & ensure early detection and resolution of initiative risks
– Actively monitored and managed project issues and risks.
– Conducted a rapid assessment of Pickle’s auction process as a process mapping expert and business analyst, identifying areas of improvement and recommending strategies to enhance process efficiency.
– Managed governance for a portfolio of 5+ projects for a multinational beverage company, effectively presenting project updates, and scheduling and facilitating governance meetings.
– Executed diverse projects, including business diagnostics, organization design, and business process design, resulting in streamlined workflows and optimized operations.
– Provided expertise as a process mapping expert for multiple small engagements, helping clients understand their existing processes and proposing recommendations.
– Actively participated in business development activities, contributing to the identification of potential clients and opportunities for project engagements.
– Collaborated with stakeholders from different business units and functional areas to gather project requirements and ensure alignment with organizational objectives.
– Contributed to the creation of project documentation, such as project plans, process maps, and analysis reports, ensuring comprehensive project deliverables.
– Implemented data-driven strategies and process improvements, contributing to a 20% increase in project efficiency and overall team productivity.

Key Achievements
– Led the rapid assessment project for Pickle’s auction process, resulting in the identification and implementation of efficiency improvements, leading to a 20% reduction in overall process time.
– Successfully coordinated a diverse portfolio of projects for a multinational beverage company, receiving positive feedback from clients for excellent project management and communication skills.
– Played a key role in securing new project engagements through active participation in business development activities, contributing to the expansion of the company’s client base and revenue growth.

Feb 2012 - Jan 2022 Project & Operation Manager at Reckitt

– Led the critical project for Reckitt, centralizing the GMVA reporting process across geographies, resulting in a 65% reduction in turnaround time and securing a long-term operational contract for GMVA reporting.
– Travelled to London, UK, for the go-live phase of the project, ensuring a smooth implementation and client satisfaction.
– Spearheaded the Transfer Price (TP) automation project, understanding TP processes for key factories globally, and implementing a centralized automated calculation method, reducing the TP process timeline from 20 days to 5 days.
– Successfully transitioned IRi South Africa reporting process from client on-shore to Genpact, ensuring a seamless handover and continuation of operations.
– Led the RFP for Tesco, a prominent UK retail giant, in the RPA area, owning 3 out of 4 processes and securing new business opportunities.
– Implemented Lean Six Sigma ideas in multiple short-term projects, enhancing efficiency and reducing waste within the team.
Key Achievements
– Successfully centralized the GMVA reporting process, leading to significant TAT reduction and earning a long-term operational contract, showcasing exceptional project management and client relationship skills.
– Played a pivotal role in the Transfer Price automation project, streamlining the TP calculation process and achieving a remarkable 75% reduction in processing time, positively impacting business operations.
– Piloted Kellogg’s EU cross-country team in Business Insights, achieving operational excellence and expanding the team, demonstrating leadership and strategic acumen.

Nov 2008 - Feb 2012 Senior Business Analyst at Tata Consultancy Services

– Collaborated with the Nielsen UK pilot team to establish efficient workflows, streamlining the secondary research process for client projects.
– Managed client expectations and workload distribution within the team, ensuring timely project delivery and maintaining a high level of client satisfaction.
– Analyzed data from diverse sources, including POS data, consumer panels, and social media, to derive insights and actionable recommendations for enhancing brand performance in the market.
– Executed various projects, such as NPD analysis, brand/category reviews, consumer spending research, brand shifting, new-lost-retained analysis, and competitor analysis, to support strategic decision-making for clients.
– Conducted market research training, effectively imparting knowledge on research concepts and client tools to team members, enhancing their skillset and efficiency.

Key Achievements
– Successfully contributed to the successful setup and smooth functioning of the Nielsen UK pilot team, leading to its expansion and integration into the core process.
– Played a crucial role in delivering comprehensive consumer spending research insights to Reckitt, empowering them to optimize their marketing strategies and increase market share by 12%.
– Recognized for providing exceptional client support and insights, resulting in a 95% client retention rate and securing additional projects, further enhancing the company’s reputation in the market research domain.