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Rob ****** Technical Project Manager


Experienced Technical Project Manager with over 15 years of IT experience, including more than 7 years in managing and delivering end-to-end Infrastructure and software development projects up to $5M value for application Integration (APIs), migration and digital transformation (CRM, Workday, Customer onboarding, Enterprise Web & COATS applications) & BAU Operation using Waterfall and Agile methodologies in the banking and financial services.

Proficient in agile and scrum methodologies such as Scrum and Kanban including risk management, decision-making, building strong relationships, client & stakeholder management, and resolving conflicts.

Managed a large team (20+) of resources, conducting governance activities and tracking milestones. Achieved certifications include PMP (PMI), PRINCE2 Agile, PSM-I, ITIL-V3, Digital Transformation.


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Nov 2022 - Feb 2023 Digital Transformation, Transforming Customer Experience at National University of Singapore
Jan 2002 - Jun 2004 Advanced Diploma in Information Technology at NIIT
Dec 2003 Bachelors in Science at Magadh University


Mar 2022 — Present Technical Project Manager at United Overseas Bank, Sydney (Contract)

Spearheaded end-to-end Project delivery of 5+ diverse ITC projects in retail & business banking for Application integration, transformation for CRM and customer onboarding resulting 30% reduction in customer onboarding time and improved operational efficiency.
● Managed cross-functional team (20+ technical professionals- Developers, Business analysts, and testers).
● Defined 5+ project planning, scope, objectives, and success criteria, set project milestones, and technical solutions, created project plans in collaboration with stakeholders and compliance with IT quality standards.
● Achieved a value of up to $5 million by successfully executing projects and promoting collaboration to continually enhance service quality for an improved customer experience.
● Monitored project progress, milestones, task dependencies, resource allocation and performance by identifying 100+ areas for improvement and implementing corrective actions.
● Designed project-level governance including RAID activities, milestone tracking, RAG status and dependency management for 100% delivery.
● Operationalized Agile methodologies, driving a 30% increase in project efficacy and a 20% reduction in project timelines through streamlined practices.
● Published regular project status updates to senior management by addressing project issues, risks, and dependencies through effective communication and stakeholder engagement throughout the 5+ projects.
● Designed 100+ project management documentation, business cases, project plans, project reports, transition plans, timelines, and reports. Go-live and post-implementation reviews and warranty support.

Sep 2021 — Mar 2022 Technical Project Manager at OCBC Bank (Contract)

Oversaw the end-to-end IT Project delivery of application development, enhancement and managing BAU operation (L2/L3 Support) of Internet banking, phone banking, e-statement, payments, and Premier banking applications.
● Governed a team of 20+ Developers, Business analysts, and testers using Java, Microservices, ETL, Data stage, DevOps, Enterprise data warehouse and batch support.
● Translated the needs of business owners and required end-user experience by defining and delivering 50+ sprints and user stories to the development team for iterative enhancement.
● Facilitated daily stand-up meetings and sprint planning, resulting in a 20% increase in team productivity.
● Conducted retrospectives, demos, and reviews with 95% transparency, allowing for efficient progress tracking and resolution of an average of 5 issues per sprint.
● Conducted bi-weekly status meetings with stakeholders, resulting in a 15% reduction in the timeline by addressing concerns promptly, and maintaining a 90% alignment rate with project objectives.
● Proposed Test Manager to ensure completion of In Sprint testing & defect triage calls to outline and execute comprehensive test cases which reduced 70% defects before SIT and UAT.
● Partnered with stakeholders to gather and analyze 25+ requirements and solutions and created a

Dec 2019 — Sep 2021 Technical Project Manager at Government wealth management, (Contract)

Delivered end-to-end 5+ wealth management Application projects and BAU Operations (40 applications) using .Net, DevOps deployment & integration.
● Mentored and coached 30+ team members, fostering professional growth, resolving conflicts, and promoting a positive and collaborative work environment.
● Played a key role in setting up and streamlining the 5+ application team, and establishing operations, during the project transition from the forefront.
● Controlled project risks & issues and develop mitigation strategies to gain 100 % successful project execution including 100+ issue fixes and enhancements, within timelines and budget.
● Established 5+ vendor relationships, including contract negotiation, performance monitoring, and resolving 30+ issues, to certify vendor alignment with project objectives.
● Introduced with 10+ cross-functional teams for timely delivery, incident detection and timely escalation, fixes for any Application, system, or batch failure during office and out-of-office hours.

Apr 2013 — Dec 2019 Project Manager at Singapore Exchange

Led a team of [20+] developers in the design, development, and implementation of Post Trade Application- Migration (decommissioning of legacy applications- IBM Mainframe) and production support of applications.
● Decommissioning of 10 legacy integrations and 5 legacy applications, resulting in a 20% reduction in maintenance costs and a 30% increase in system reliability.
● Liaised with 20+ Business Customers, Application SMEs, Product Owners, and Business Analysts in a professional and collaborative manner to define implementation approaches on new project plans.
● Associated, with 50+ stakeholders from project inception, analysis, design, development, and testing to pre- and post-deployment phases using Waterfall/Agile and ITIL methodologies.
● Prepared 100+ technical implementation activities, production cut-over checklist and adequate post-implementation support readiness.

Sep 2009 — Mar 2013 Technical Lead at HCL Tech
Jun 2008 – Sep 2009 Senior Software Engineer at Bank of America
Mar 2006 — Jun 2008 Senior Software Engineer at NIIT Technologies LTD