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Jignesh ****** Senior Technical Solutions Engineer


A highly skilled IT professional with a robust background in software development, support, and networking, excelled in various technical domains. Mastered Java EE, PHP, JavaScript, XML, web development, SQL/MySQL databases, TCP/IP networking, server management, and cloud technologies like AWS and GCP. Supported diverse operating systems and platforms, including Windows, Mac, Android, iOS, and cloud technologies.

Served as a Sr. Technical Solutions Engineer at Pegasystems, where provided customer solutions, identified bugs, and specialized in back-end and security aspects. Worked as a Software Support Engineer at LifeByte Systems, focusing on software support and payment gateway integration. Held the position of Software/Technical Support Engineer at IBM Australia Ltd, offering level 2/3 technical support for software and networking issues.

Participated in a significant roll-out project at Transport for NSW and delivered comprehensive support post-migration. Gained international experience as a Web Application Developer at Kshemtech Media Pvt Ltd, India, developing web applications using Java/J2EE technology.


Apache SparkAzureData MiningData ScienceNumPy
AI Operations ManagerAI Systems Integration EngineerData ScientistDeep Learning EngineerMachine Learning Engineer


Graduated July-2019 Master’s degree in Information technology at Central Queensland University
Graduated June-2016 Bachelor’s degree in Computer Engineering at GTU


Jan 2022 – Aug 2023 Sr. Technical Solutions Engineer at Pegasystems

Key Responsibilities
• Pega provides a BPM tool created based on Java.
• Providing solutions to customer and their queries based on generated tickets on a daily basis and over the call as well.
• Product-specific issues and queries from the client include functionality not working and its troubleshooting, Code block not working, Pega API, Integration to third-party applications etc.
• This role includes communication between many teams across the globe to mitigate and provide faster resolution to the client.
• Identify and reporting BUG to the concerned team to improve the product.
• Many other technicalities covered varied from case-to-case basis like front-end, cloud, security and back-end. My speciality was focused on mainly back-end and security side

Jun 2021 – Dec 2021 Software Support Engineer at LifeByte Systems

Key Responsibilities
• Responsible for providing Software support for a variety of companies and their clients.
• Software support includes CRM web app, Meta Trader 4, MT Manager and others.
• Independently working on Payment Gateway Integration development using PHP technology, dealing with PSP
• Network Monitoring, issues, and solution
• Use of MySQL Database for data processing and retrieval
• JIRA, Confluence for documentation and Opsgenie
• Documenting product related info and solutions for errors
• Incident checks and reporting, verifying bugs and escalation to the team.

Nov 2020 – Jun 2021 Software/Technical Support Engineer at IBM Australia Ltd

• Responsible for providing level 2/3 technical support for a variety of software and networking-related issues including cloud-based technologies.
Key Responsibilities
• Variety of Software Support for all IBM users (Australia region)
• All Network related support escalated from level 1
• MDM tool (IBM Maas 360) and management
• UAT for network upgrade/change
• IBM Security, policies, and compliance
• ServiceNow platform for ticketing system

• Closed highest number of onsite tickets many times on weekly counts.

Nov 2019 – Oct 2020 Desktop Support Office at Transport for NSW

• Responsible and part of a big roll-out project for all TfNSW (NSW region) users and providing level 1 & 2 support to the end users after migration.
Key Responsibilities
• User migration on Windows and Mac devices
• Windows-10 specialised support for the end users
• All software, hardware, and networking support after migration
• SOE deployment, SCCM, AD to add/remove users and more
• Handled and ran migration as a team leader on some occasions as required on different sites throughout the project.

Nov 2015 – Jun 2017 Web Application Developer at Kshemtech Media Pvt Ltd

Responsible for developing web applications in a team for various clients using Java/J2EE technology.

Key Responsibilities
• Developing web applications using Java technology
• Tools/Language: J2EE, Eclipse, NetBeans, MySQL, Sublime, Notepad++, SQL/MySQL, SQLYog GUI tool, HTML5, Javascript, CSS3, JSON, AJAX, XML
• Server: Apache Tomcat, Resin
• OS: Windows and Linux