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Anthony ********** Senior Business Analyst


Professional with over 15 years of experience in technology consulting, project delivery, and implementation, specialising in financial services, integrations, and digital transformation projects. Mastered the complete End-to-End Software Development Life Cycle.

Aspired towards utilising well-developed Business Analysis, Architecture, and Delivery capabilities in strategic program-level planning, including identifying and mapping business value streams. Executed PI Planning (SAFE) and Release Planning for Business Quarters, preparing business scope, and grooming Epics. Directed the leading of business, functional, and non-functional requirements in delivery squads. Facilitated enterprise solution designs with offshore development teams and test designs with teams in Manila and India. Managed engagements with technology vendor teams and partners.

Upheld a passionate vision to uplift people, processes, and technology changes within businesses. Implemented successful technology projects in domains such as AML/CTF, regulatory compliance, automation, process improvements, system integrations, and large-scale reporting and data migration projects. Demonstrated enthusiasm for new challenges and opportunities to lead, mentor, enrich, and grow.


AI ConsultantAI Operations ManagerAI Product ManagerAI ProgrammerAI Security SpecialistAI Solutions Architect


Finished 2004 Bachelor of Network Computing (Business Systems, Mobile and Networks) at Monash University, Melbourne
Finished 2023 Diploma of Finance and Mortgages (Broker Partner Process Management) at AAMC Training Group, Sydney


Sep 2021 - Present Senior Business Analyst at QBE Insurance

▪ Business Analysis across the Broker Partner, Commercial and Small Business Insurance products
▪ Mentored other Junior BAs in the Squad to scope, elicit, and prepare business requirements and user stories for upcoming sprints
▪ Lead workshops and PI planning sessions with the Scrum master, Product Owner, Agile Coaches, and other BAs to Prepare backlog items, Groom Backlog items & articulate business value, and identify committed/uncommitted business objectives for upcoming Enterprises Releases and Sprints
▪ Mapped existing processes into AS-IS process Maps to identify gaps in processes and to elicit changes needed to address problem statements from the business. Then created TO-BE process maps to validate new process steps and new requirements to be implemented to improve and create new outcomes for business needs
▪ Gathered, analysed, documented (Confluence & JIRA) and concluded requirement sign-offs engaging Legal, Commercial and Consumer Business Stakeholder Groups
▪ Facilitated and led workshops with Architects, SMEs, Solution Designers to identify functional requirements, non-functional requirements, and design solutions for implementations
▪ Created functional and technical data mapping documents for API integrations between QBE and external partner systems (QBE Core systems and AON Carrier Link)
▪ Led, Facilitated and Managed external Broker Partner relationships with AON, and ongoing regular collaboration on requirement scope, integration details and planning changes to be released for upcoming Enterprise Releases.
▪ Assisted in the planning and determination of High-level System Integration Testing and user Acceptance Testing involving offshore development and testing teams
▪ Liaised with Change Management Stakeholders on upcoming changes to enable early business communications and organising of related supporting material for support and BAU teams

Mar 2010 - Jun 2021 Senior Business Analyst at Allianz Insurance

• Business Analysis across the Home & Landlord, Farm Pack and Allianz Life Insurance products(including Life cover, Critical Illness cover, Permanently unable to work cover)
• Engaged with business stakeholders to agree, approve, and define project scope. Define business outcomes, value, and the vision for the solution.
• Lead requirement-gathering workshops with business stakeholders to elicit and document requirements at all levels (High level->Business->Functional) – Wiki page documentation, Process Maps, BRD & Story Card creation with Requirements, Acceptance Criteria and User/Screen Designs.
• Prioritised sprint/project backlogs. Lead backlog grooming, story card walkthroughs and sprint planning sessions (Project/Product Backlogs)
• Collaborated with technical & test teams to estimate efforts and define project/release/sprint delivery outcomes (Kanban /Sprint/Scrum Boards)
• Facilitated complex discussions with business and technical stakeholders to resolve complex technical issues, gaps, business/compliance must do’s, trade-offs, negotiations – To ensure a highly viable outcome is still realistic as per agile/sprint timelines and considering business expectations.

Nov 2018 - Nov 2019 Senior Business Analyst at Westpac

• Lead and participated in process mapping and requirements-gathering workshops with operational Call Centres (Front Office) and Customer Assist service centres (Back Office).
• Analysed the Target Operating Model for servicing customers and documented the Service Model for future operations.
• Identified analysis scope, estimates and planned analysis activities by working closely with BA Steam Leads and other Business Analysts.
• Engaged with Change Management to identify training needs, staff uplift and awareness of new processes.
• Created both high-level and detailed AS-IS and TO-BE process maps.
• Responsible for creating and obtaining sign-off for Business Requirement Documents on transition, training, collateral, change and technology requirements.
• Worked with Training to create E-Learning Material, Collateral and Procedure Manuals.
• Translated high-level business requirements into functional specifications and engaged with vendors for system/platform changes.

Nov 2016 - Feb 2018 Agile Business Analyst at NextGen.Net

• Facilitated design sessions with agile project teams and external clients to define solutions.
• Estimated and sized high-level deliverables with technical teams.
• Identified project goals and objectives, defined delivery scope and timelines, and documented project plans, release schedules and project risk/issues.
• Translated project scope, estimates and delivery timelines into JIRA epics in confluence for stakeholder sign-off.
• Analysed business processes/activity in systems to identify and write functional requirements for users.
• Analysed 3rd party API’s (schemas/XML) specifications to write Integration specifications on data/system requirements
• Responsible for grooming and maintaining the product/sprint backlog requirements
• Created user stories, acceptance criteria, use cases wireframes, UI mock-ups, and process maps in JIRA and Confluence for developers.
• Created test plans, and test cases to test business functions and processes in systems – UAT/SIT.
• Lead agile delivery as part of a 5-member vertical team (Tech Lead, Developer, Tester).
• Conducted Agile sprint planning, daily stand-ups, sprint reviews and Retrospectives.

Jan 2012 - Nov 2016 Solutions Delivery Consultant (DP3) at Equifax

• Analysed and wrote requirements for credit risk profiles, risk policies, and automated credit-decision solutions for major banks and financial institutions.
• Facilitated workshops with both external and internal stakeholders, sales, operational staff, and credit risk managers to gather business objectives and solution goals.
• Elicited and translated requirements into functional, and non-functional requirements and technical solution documents.
• Planned releases further decomposing requirements for delivery.
• Engaged with other consultants, architects, Infrastructure, and testers to test and deploy DP3 solutions.
• Worked closely with the customers and end users to demonstrate functionality and trained them on system functionality to achieve business automation and improvements.

Elicited and delivered technical solutions for – Fraud and Identify verification processes (Document Verification Service), Compliance and Regulatory Verification processes for Anti-Money Laundering (AML/FATCA), CTF (Counter-terrorism)And
• Analysed and documented client functional and Integration requirements for – Veda XML, Veda score, Veda score apply, PPSR, ID Matrix, DLMF, Commercial Acceleration Products
• Supported BAU teams on product maintenance, client monthly releases and release documentation.
• Engaged with customers to consult on products, plan testing, and deploy UAT and production releases.

Jul 2008 - Dec 2011 Technical Business Analyst at Telstra

• Conducted workshops to gather technical requirements and discover existing processes, systems and data with business stakeholders and business Subject Mater Experts
• Worked on unstructured/structured data. Sourced, analysed and transformed data from legacy systems (excel spreadsheets/databases, PL/SQL Scripts) and consolidated data into new database systems/processes.

Feb 2007 - Jun 2008 Systems Analyst at Crazy John's

• Designed and implemented technical solutions for a new CRM system. And worked with 3rd party vendors to implement solutions for the business
• Prepared test plans, test cases and test data to assist in development and testing (User acceptance testing/business verification testing).